Group Owners Manual

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Introduction to Groups.io for group owners Creating a group Promoting your group Group aliases Renaming a group Customizing group settings

Displaying the Settings page Saving setting changes About group visibility settings General settings Privacy settings Group type and moderation settings Message policy settings Message formatting settings Feature settings

Message reposting settings Calendar settings Member directory setting Chats setting Subgroups setting Databases settings Files settings Photos settings Polls setting Wiki settings

Setting membership defaults

Displaying the Membership Defaults page Saving changes to membership defaults Default subscription settings for group members Default language, time, and date display settings for group members Custom fields for extra member data

Changing the group's cover photo and icon Managing group and member notices

About notices Displaying the Notices page Creating, editing, or deleting notices Banned Member notice Direct Add notice Goodbye notice Group Guidelines notice Group Sponsorship notice Invite notice Locked Group notice Locked Topic notice Message to Member notice Monthly Reminder notice Pending Subscription notice Rejected Message notice Rejected Subscription notice Removed Member notice Welcome notice

Managing members

Inviting people to join a group Adding members directly Using a JSON file to direct add members Displaying the member list Reviewing the member list Using member labels Handling pending members Handling members marked NC Displaying an individual member's record Moderating individual members Adding moderator notes Changing a member's email address Adding or updating members' display names Reviewing members who were removed because of reported spam Removing members from the group Banning or unbanning members Synchronizing group members with a file of email addresses Synchronizing group members with Slack teams Viewing information about past members Dealing with bouncing accounts

Managing owners and moderators

About owners and moderators Making a member an owner or moderator Changing an owner or moderator back to a regular member

Managing topics and messages

Moderating topics, messages, and attachments Handling pending messages Merging topics Splitting topics Locking and unlocking topics Editing the properties of topics in the archive Editing the content of messages in the archive Deleting individual messages Deleting topics Sending special notices Group owner email messages

Managing hashtags

Hashtag uses and notes Creating a hashtag Editing a hashtag Deleting a hashtag Applying hashtags to existing topics Controlling the use and creation of hashtags

Activity log

Displaying the activity log Reviewing group activity

Analytics dashboard Notifications about group activity

Moderator notifications about group activity Enabling or disabling web/app notifications

Storage space

Viewing a group's storage limit and current space usage Managing a group's storage space Deleting message attachments manually Allotted storage space by plan type Items that count towards the storage limit Items that do not count towards the storage limit

Integrations

About integrations with outside services Email integrations Bluesky cross-posting integrations Feed integrations GitHub integrations Trello integrations

Subgroups

About subgroups Creating a subgroup Subgroup visibility settings Subgroup categories Deleting a group or subgroup

Donations and sponsorships

Using the sponsorship feature to defray Groups.io hosting costs Using the donations feature

Pinning topics and wiki pages Locking and unlocking groups and subgroups Banning or unbanning domains GitHub support in Groups.io Upgrading or downgrading groups

Upgrading a group Downgrading a Premium or Enterprise group

Groups.io billing Exporting or downloading your group’s data Deleting a group or subgroup Enterprise group features

About Enterprise groups Setting up a custom domain Setting up a custom subdomain Custom logo and email graphics Custom home page Enterprise group settings

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Help Center
Group Owners Manual

Locked Group notice

Restriction: The Lock Group feature is available only in Premium and Enterprise groups.

Location in desktop browser: Left menu > Admin > Preferences > Notices

Location on mobile device: Bottom of page > More > Admin > Preferences > Notices

The Locked Group notice can be sent automatically when the group has been locked but someone sends an email to it. To be sent automatically, the notice must be the active notice (set to Active Message). If no Locked Group notice is set to Active Message, none will be sent.

Note: Groups.io automatically locks any subgroups that were created in:

A Free group that was created after January 15, 2020 at 9:00 a.m. U.S. Pacific Time, then upgraded to Premium, then later downgraded back to Free
A trial Premium group that is downgraded to a Free group

Those subgroups are locked until the Free group is upgraded again.