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  3. How Do I Start a Wiki?

How do I start a wiki?

What I've found over the years of being on forums are 2 things:
  1. The same questions get asked over and over.
  2. Threads can be long and the answers are rarely completely contained in the first answer. They tend to follow this kind of pattern
    1. Poorly worded question
    2. Request for clarification
    3. Partial answer
    4. But what about this?
    5. Another partial answer
    6. Where is it?
    7. Blah, blah, blah, blah, blah 

 

Steps to create a wiki - Owners only
  1. Open your wiki up so visitors can view, subscribers can view and edit.
    NOTE: Everyone worries about this, I have NEVER seen it abused and I've been doing wikis for over 10 years
  2. Create a wiki Home page asking for help
  3. What is your most frequently asked question? 
  4. What is the answer?
  5. Create a wiki page and document it.
    NOTE: My 1st wikipage answered the "Who fixes appliances" question. For over 6 years and numerous threads it was always Ray Serrano
  6. Add a link to it on your Home page
  7. Repeat steps 3 - 6 until your fingers fall off
  8. Start answering Message questions by referring to the wikipage that answers it
    Trains your users to think about it.
 
You don't have to "have it done" before you turn it on. It is never "done". Hopefully you'll have a few of your members who have too much time on their hands and a helpful spirit.
 
My 1st wiki experience was at Boeing and my most successful wiki was for the 787 Inspectors. It was heavily relied on. Management was terrified that "bad" information would get propagated but it never happened. The (very) few others who contributed always provided good information.
 
Hope this helps

Bill Hazel 

 

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